Privacy & Data Security

This Portal: https://www.plus-doctor.com/ (includes its pages, extensions etc., but not limited to) and other as may be launched from time to time (hereinafter referred to as "Website”, “Product " and/or “Application”, “Platform” which shall mean and be used interchangeably having the same meaning) is providing multi-specialty healthcare software, services, and integrations across various medical domains including but not limited to dental, general practice, diagnostics, physiotherapy and telemedicine that is developed, operated and maintained by iFour Technolab Pvt. Ltd. ("The Company"), a company, having office at 601 & 612, The Times square Arcade, Near Baghban party plot, Thaltej - Shilaj Road, Thaltej, Ahmedabad, Gujarat - 380059. In the Privacy Policy, "we", "our" and "us" means "the company"; "you" and "your" means any person who accesses and uses this Product; This Privacy Policy covers this Product’s treatment of personally identifiable information that the company collects when you are on this Product and afterwards, and when you use this Product’s services. This policy also covers the company's treatment of any personally identifiable information (“PII”) that users share and/or the PII which the company may fetch/collect from various service providers with whom the company has integrated its systems to provide the necessary services to you. This policy does not apply to the practices of companies that the company does not own or control or to people that the company does not employ or manage.

A IN BRIEF

Protecting your privacy is at the highest importance for the Company, and we are committed to safeguarding it. This policy outlines how personal data we collect from you, or that you provide to us or that we may fetch/collect from various service providers with whom the company has integrated its systems, will be processed. Please read the following policy to understand the information we collect, how we will use that information and the circumstances where we will share it with third parties. This policy should be read together with our terms & condition. If you use any of our Services, you will be regarded as having read and accepted this Policy. You must not use this Product or our Services if you do not accept this Policy. By mere use of this Product, you expressly consent to our use and disclosure of your personal information in accordance with this Policy. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. Your consent to use the cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website. Further, your consent shall enable our browser extension feature to enable us to store your last visits, conduct data analytics etc.

This Privacy Policy covers this Product’s treatment of personally identifiable information that the company collects when you are on this Product and afterwards, and when you use this Product’s services. This policy also covers the company’s treatment of any personally identifiable information (“PII”) that users share and/or the PII which the company may fetch/collect from various service providers with whom the company has integrated its systems to provide the necessary services to you. This policy does not apply to the practices of companies that the company does not own or control or to people that the company does not employ or manage.

This Privacy Policy has been updated to comply with the provisions of the Digital Personal Data Protection (DPDP) Act, 2023, ensuring transparency, data security, and protection of individual rights. We have taken measures to align with the DPDP Act’s principles, including data minimization, purpose limitation, and consent management.

B COLLECTION OF AND PROCESSING OF YOUR PERSONAL DATA

The use of the Product may result in the collection and processing of your personal data. For the purposes of applicable data protection laws, “personal data” means any information relating to an identified or identifiable natural person, including personally identifiable information (PII). This includes, but is not limited to, your name, contact details, identification information, and technical data such as your IP address, which may be considered personal data.

In the course of providing services through the Product, we may also collect and process sensitive personal data, including health-related information such as medical history, physical condition, and electronic health records (EHR), diagnosis details, treatment plans, treatment plans, therapy progress, and other information voluntarily shared by you in connection with consultations, assessments, or services across multiple medical specialties. Such health data is treated with a higher standard of care and confidentiality in accordance with applicable laws.

When you use the Product, we collect personal and sensitive personal data that you voluntarily provide, including information submitted through appointment bookings, consultations, assessments, forms, or communications. In addition, we automatically collect certain technical and usage-related information when you interact with the Product, such as device information, browser type, IP address, session data, and usage patterns, for purposes including service improvement, analytics, and security.

We process personal data and sensitive personal data in compliance with applicable data protection laws and regulations. We will only process such data where we are legally permitted to do so, including on the basis of: (i) your explicit consent, particularly in the case of sensitive personal data such as health information, (ii) the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract, (iii) compliance with legal or regulatory obligations, and/or (iv) our legitimate interests or those of a third party, provided that such interests are not overridden by your fundamental rights and freedoms.

We implement appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of personal data and sensitive personal data, including protection against unauthorized access, disclosure, alteration, or destruction. Sensitive personal data, especially health-related information, is accessed only on a need to know basis and processed strictly for the purposes for which it was collected. Depending on the nature of services, the Company may act as a Data Fiduciary under applicable data protection laws. Healthcare professionals and partner institutions may act as independent Data Fiduciaries.

C COLLECTING PERSONAL INFORMATION

We may collect and process the following categories of personal data and sensitive personal data, including but not limited to:

1. Information about your device and system, including your IP address, geographical location, browser type and version, and operating system;
2. Information about your visits to and use of the Product, including referral source, length of visit, page views, navigation paths, and interaction patterns;
3. Information that you provide when registering on the Product, including your email address, mobile number, and subscription preferences for communications such as newsletters or updates;
4. Information such as identity proofs or verification documents, where required for legal, regulatory, or platform-related purposes;
5. Information that you provide when creating a profile on the Product, including your name, profile details, gender, date of birth, photographs, contact details, and other relevant personal or demographic information as may be required from time to time;
6. Health related and sensitive personal data, including but not limited to medical history, physical condition, symptoms, diagnosis details, treatment plans, therapy progress, consultation records, and any other information voluntarily shared while using healthcare services through the Product;
7. Information that you provide while using services available on the Product, including inputs during consultations, assessments, forms, or communications;
8. Information automatically generated during your use of the Product, including usage frequency, session activity, timestamps, and service interaction data;
9. Information relating to transactions carried out through the Product, including your name, billing address, contact details, and payment related information (such as card details or other payment instrument data), processed through secure and compliant payment mechanisms;
10. Information contained in communications that you send to us via email, chat, or through the Product, including content, metadata, and associated technical information;
11. Information submitted when applying for opportunities through the Product (such as careers or practitioner onboarding), including personal details, contact information, educational background, professional qualifications, and employment history;
12. Where the Product provides referral or “invite” features, we may collect limited personal data of the referred individual, such as name, email address, or phone number. You represent and warrant that you have obtained the necessary consent from such individual prior to sharing their information. You agree to indemnify and hold us harmless against any claims arising from the collection or use of such third-party personal data shared by you without proper authorization.
13. Information shared with or generated by third-party healthcare providers, including doctors, clinics, diagnostic centers, pharmacies, and insurance providers through the Platform.

Certain areas of the Product may be accessed without providing personal data; however, access to specific features and services may require submission of personal data, including Registration Information such as your name, email address, mobile number, and login credentials. The Product does not request or store any user IDs or passwords relating to government systems or third-party institutional accounts.

Where personal data is obtained from third-party sources based on your consent or authorization, such data shall be processed strictly in accordance with applicable laws, internal policies, and appropriate safeguards, and only for the purposes of operating, maintaining, and improving the Product.

Before disclosing any personal data of another individual to us, you must obtain their valid consent for such disclosure and for subsequent processing in accordance with this policy. In the event of any disputes, claims, or liabilities arising from such “on behalf of” submissions, you shall remain solely responsible and liable under applicable data protection laws and regulations.

D PROCESSING PERSONAL INFORMATION

The Company and its authorized partners/processors collect and process your personal data and sensitive personal data (including health-related information) for the following purposes (the “Purposes”):

1. To send you administrative communications, service-related notices, appointment confirmations, reminders, updates, and other transactional communications relevant to your use of the Product;
2. To enable you to access, apply for healthcare services across multiple specialties including but not limited to general medicine, physiotherapy, diagnostics, and telemedicine;
3. To process and manage your bookings, service requests, and transactions, and to fulfill obligations arising out of any contracts entered into between you and the Company;
4. To facilitate diagnosis, therapy planning, progress tracking, and delivery of personalized healthcare services based on your health related data, with your explicit consent;
5. To conduct internal operations such as market research, analytics, service improvement, product development, troubleshooting, and to enhance user experience and service quality;
6. To detect, prevent, investigate, and protect against errors, fraud, unauthorized access, or other illegal or harmful activities, and to ensure the security and integrity of the Product;
7. To share data with third-party service providers, contractors, payment processors, and technology partners who support the operation of the Product, subject to appropriate confidentiality, data protection, and contractual safeguards;
8. To enforce the Company’s terms and conditions, policies, and contractual rights;
9. To comply with applicable legal, regulatory, compliance, and investigative requirements, including responding to lawful requests, court orders, or legal proceedings;
10. To analyze usage patterns, trends, and user behavior on the Product in order to improve functionality, performance, and security;
11. To provide you with information about services, features, offers, wellness programs, or events that are similar or related to those you have previously availed or shown interest in, and to send marketing communications (only where you have provided your consent, where required);
12. To notify you about changes, updates, or modifications to the Product, services, or your user account;
13. To respond to your queries, requests, feedback, complaints, or support needs;
14. To enable you to participate in interactive features of the Product, including consultations, chat features, feedback mechanisms, or community features, where applicable.
15. To facilitate interoperability with third-party healthcare systems, electronic health records, diagnostic platforms, insurance systems, and pharmacy services.

E Consent Notice

By accessing or using the Product, you acknowledge and provide your free, specific, informed, unconditional, and unambiguous consent to the collection and processing of your personal data and sensitive personal data (including health related information) for the purposes set out in this policy.

The purposes for which your personal data may be processed include, but are not limited to:

• providing and facilitating healthcare services through the Product;
• enabling appointment scheduling, consultations, assessments, and treatment tracking;
• managing user accounts, profiles, and communications;
• processing payments and transactions;
• improving, personalizing, and securing the Product and user experience;
• complying with applicable legal and regulatory obligations; and
• Responding to your queries, requests, or support needs.

In the case of sensitive personal data such as health related information, processing shall be carried out only on the basis of your explicit consent and strictly for the purposes of providing healthcare and allied services through the Product. Where required, consent shall be obtained in a granular manner, including separate consent for healthcare services, data sharing with third-party providers, and marketing communications.

You have the right to withdraw your consent at any time, by contacting us through the details provided in this policy. Upon such withdrawal, we shall cease processing your personal data unless such processing is required or authorized under applicable law. Please note that withdrawal of consent may affect your ability to access or use certain features of the Product.

F CONSENT TO OVERRIDE DND

By using the Product and its services, you specifically provide consent to the company to send you transaction, service explicit & service implicit communications which are essential to continue the services like sending OTP for log-in, Status of Application etc., irrespective of your Do Not Disturb Registration with TRAI, DoT and/or any other Appropriate Authority. Similarly, you provide your explicit consent for sending across various communications on your registered email as well as phone number through various communication applications like WhatsApp as may be integrated with portal in future.

G PRODUCT DISCLAIMER

The Product acts solely as a technology intermediary facilitating interactions between users and healthcare professionals. The Company does not provide medical advice and shall not be liable for any diagnosis, treatment, or medical decisions made by healthcare professionals. Medical service provider shall ensure that all the services are governed by applicable Medical laws and Telemedicine Practice Guidelines in India.

H SHARING OF PERSONAL DATA

As a policy, the Company does not disclose your personal data or sensitive personal data (including health-related information) except to the extent necessary and in accordance with the purposes set out in this Privacy Policy.

We may share your personal data with our employees, officers, professional advisors (including legal, financial, and medical professionals), and authorized third-party contractors or service providers strictly on a need to know basis and subject to appropriate confidentiality and data protection obligations.

We may also disclose your personal data to any member of our corporate group (including subsidiaries, affiliates, and holding companies) as reasonably necessary for the purposes described in this Privacy Policy, and in compliance with applicable data protection laws.

The Product may feature or enable access to third party products, platforms or services (“Offers”). If you choose to interact with such third parties, including by submitting your personal data or consenting to its collection, such third parties shall act as independent data fiduciaries/controllers, and their processing of your personal data shall be governed by their respective privacy policies. The Company does not control and is not responsible for the privacy practices of such third parties, and you are encouraged to review their policies prior to sharing your data.

Your personal data may be shared with third-party service providers who process such data on behalf of the Company, strictly for the purposes outlined in this Privacy Policy and subject to contractual confidentiality and security obligations. These may include:

1. Payment processing service providers (including payment gateways and transaction facilitators);
2. Identity verification and KYC service providers;
3. Fraud detection and prevention agencies;
4. Digital marketing, analytics, and content delivery partners;
5. Cloud hosting providers and application/service infrastructure providers;
6. Healthcare professionals, physiotherapists, or medical practitioners engaged through the Product for providing services;
7. Any other service provider engaged strictly on a need basis to enable delivery of services through the Product.

For the purposes of applicable data protection laws, including the Digital Personal Data Protection Act, 2023, Healthcare professionals, clinics, hospitals, diagnostic centers, and other medical service providers available through the shall act as independent Data Fiduciaries and responsible for their own data processing practices. You may contact the Company using the details provided in the “Contact Us” section of the Product. The Company acts as a technology facilitator and shall not be responsible for the medical advice, diagnosis, or treatment provided by healthcare professionals.

Notwithstanding the above, the Company reserves the right to disclose your personal data (including sensitive personal data, where permitted by law) where such disclosure is necessary or appropriate, including:

1. To comply with applicable laws, regulations, legal processes, or governmental requests;
2. Where we believe in good faith that such disclosure is necessary to protect our rights, enforce our terms, prevent fraud, or ensure the safety of users or others;
3. In connection with any ongoing or prospective legal proceedings or investigations;
4. In connection with a merger, acquisition, restructuring, or sale of assets, in which case you’re personal data may be transferred to the relevant third party, subject to appropriate safeguards. You will be notified of any such change as required by applicable law;
5. In the event of a business transfer, investment, or restructuring, where your personal data may be shared with advisors, investors, or acquirers and subsequently transferred to the new entity, subject to confidentiality obligations;

We may also use, share, license, or distribute aggregated or anonymized data that does not identify you personally, for purposes including analytics, research, product improvement, and reporting to business partners or other third parties.

Special care is taken when sharing sensitive personal data such as health-related information, which shall only be disclosed:

• with your explicit consent;
• to authorized healthcare professionals for treatment purposes; or
• As otherwise permitted or required under applicable law.

I SECURITY OF YOUR PERSONAL INFORMATION

[SnS1.1]

1. We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.
2. We use a combination of firewalls, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect the accounts and systems from unauthorized access.
3. All electronic financial transactions entered into through our website will be protected by encryption technology.
4. When you register for the Service, this Product requires a password from you for your privacy and security. The Product transmits information such as your Registration Information for the company/ this Product or Account Credentials securely.
5. Our databases are protected from general employee access both physically and logically. We encrypt your Service password so that your password cannot be recovered, even by us.
6. You acknowledge that no method of transmission over the Internet, or method of electronic storage, is 100% secure, however, therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us on the email provided in contact us segment on our website

J DATA TRANSFERS

Presently the Product is operational across various countries and territories across globe. Information that we collect may be stored, processed in, and transferred between any of the countries in which we may operate in the future in order to enable us to use the information in accordance with this policy. You expressly agree to the transfers of personal information described in this Section. We hereby declare that the data localization is not practiced as the Product is independent of territories.

K USING YOUR INFORMATION FOR MARKETING PURPOSES

From time to time, we may request additional personal data or sensitive personal data (including health-related information) to enable you to access enhanced features or derive additional benefits from the Product. Such information shall be collected and processed strictly in accordance with this Privacy Policy and applicable law.

The Company may aggregate and anonymize personal data in a manner that does not identify you individually and use or disclose such aggregated data for the following purposes:

1. To analyze trends, usage patterns, and outcomes for improving the Product, services, and user experience;
2. To generate insights, benchmarking, and comparative analysis for users in relation to broader user groups or communities;
3. To share anonymized and aggregated data with business partners, research organizations, or third parties for analytics, research, product development, and promotional purposes, provided that such data does not identify any individual user.

We do not sell or share your identifiable personal data with third parties for their independent marketing or promotional purposes without your explicit consent.

We may engage third party service providers to support the operation and functionality of the Product, including services such as communication delivery (e.g., emails, notifications), data hosting, analytics, and feature enablement. Such third parties shall process personal data only on our behalf and in accordance with our instructions.

All third-party service providers are bound by contractual obligations to ensure appropriate confidentiality, security, and lawful processing of personal data, and are prohibited from using your personal data for any purposes unrelated to the services they provide to us.

L RETENTION OF PERSONAL INFORMATION

We need your personal data in order to:

• Provide our products and services to you.
• Manage our business for our legitimate interest
• Comply with legal obligations, if any

You may choose not to share personal data or withdraw consent but doing so may limit the services we are able to provide to you. However, once you choose to withdraw the consent the personal data which has been shared, shall continue to remain with us for as long as the applicable law provides.

We may retain your Personal Data for a period of time consistent with the purpose of collection. We determine the appropriate retention period for Personal Data on the basis of the amount, nature, and sensitivity of your Personal Data, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of the processing through other means, as well as the applicable legal requirements (such as applicable statutes of limitation). If there is any information that we are unable, for technical reasons, to delete entirely from our systems post appropriate retention period, we will put in place appropriate measures to prevent any further use of the data. Health-related data may be retained in accordance with applicable healthcare laws, medical record retention requirements, and regulatory obligations.

We need your personal data to provide our products and services, manage our business for legitimate interests, and comply with applicable legal obligations, if any. You may choose not to share your personal data or may withdraw your consent at any time; however, doing so may limit the services we are able to provide to you. Notwithstanding such withdrawal, any personal data already shared with us shall continue to be retained for as long as required under applicable law.

M RIGHTS OF DATA PRINCIPALS AS PER DPDPA, 2023

As per the Digital Personal Data Protection Act, 2023, individuals (Data Principals) are endowed with specific rights concerning their personal data. Our Company is committed to upholding these rights:

1. Right to Access Information (Section 11): Data Principals can request:
   1. A summary of their personal data being processed.
2. Right to Correction and Erasure (Section 12): Data Principals have the right to:
   1. Correct inaccurate or misleading personal data.
   2. Complete incomplete personal data.
   3. Update their personal data.
   4. Request erasure of personal data, unless retention is necessary for compliance with any law.
3. Right to Grievance Redressal (Section 13): Data Principals have the right to:
   1. Access readily available means of grievance redressal.
   2. Receive responses to grievances within a prescribed period.
   3. Approach the Data Protection Board if unsatisfied.
4. Right to Nominate (Section 14):
   1. Data Principals can nominate another individual to exercise their rights in the vent of death or incapacity.

N CHANGES TO YOUR PERSONAL INFORMATION

If you’re personal Information provided when you applied for a Product, changes, you may update it whenever you apply for a new product. To review and update your personal information to ensure it is accurate while your application is in process

We will retain your information for as long as your account is active or as needed to provide you services or as may be required for internal analysis purpose or as may be required by law, whichever is later. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at email provided in contact us section of website. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

O LOG FILES

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality

P TRACKING TECHNOLOGIES / COOKIES

If enabled, we may place cookies on your machine that store small amounts of data on your computer about your visit to any of the pages of this Website. Cookies are small electronic files that collect information when someone visits a website. They can identify the pages that are being viewed and this can assist us in tracking which of our features appeal the most to you and what content you may have viewed on past visits. Some cookies only exist whilst viewers are online, but 'persistent' cookies are not session-based and remain on the viewer's computer. When you visit this site again, 'persistent' cookies can enable us to customize our content according to your preferences.

Technologies such as: cookies, beacons, tags and scripts are used by Company and our partner entities, affiliates, or analytics or service providers such as google Ad sense, google analytics etc. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole.

We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for and on our Product in order to personalize our service for you. Users can control the use of cookies at the individual browser level. Cookies may also be used to support healthcare service delivery, appointment management, and user experience personalization across the Product. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.

Q TESTIMONIALS, BLOGS, AND OTHER FORUMS ON THIS WEBSITE

With this consent of yours, we may post your testimonial along with your name. If you want your testimonial removed, please contact us at email mentioned in contact us on website.

If you use a blog or other public forum on our Site, any information you submit there can be read, collected, or used by other users and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. These forums may be hosted by the Company by one of our third-party service providers on the Company's behalf. To request removal of your personal information from our blog or community forum, contact us on the email mentioned in contact us segment of website. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

R BEHAVIORAL TARGETING / RE-TARGETING

We may partner with a third party to either display advertising on our Product or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. There are a number of products and services that may be offered by third parties on our Site, (collectively, "Offers"). If you choose to apply for these separate products or services, disclose information to the providers, or grant them permission to collect information about you, then their use of your information is governed by their privacy policies and they will be acting as data controllers of your information. You should evaluate the practices of these external services providers and should view their privacy policies or contact them directly for further information before deciding to use their services. The Company is not responsible for their privacy practices.

S SINGLE SIGN-ON

In future, there may be options wherein you can log in to our site using sign-in services such as Facebook, Google or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your sign-in information, name and email address to link between the sites.

T LIKE / SHARE BUTTON

If you use the "Like" / “Share” button to share something, that item will appear on your Social Media profile page and also on your friends' newsfeed, depending on your social media’s privacy settings. You may also receive updates in your social media account’s newsfeed from this site or item in the future. Such social media companies also collect information such as which pages you have visited on this and other sites that have implemented the "Like" button.

U LINKS TO THIRD PARTY SITES

Our Site includes links to other Web sites whose privacy practices may differ from those of the company. If you submit personal information to any of those sites, your information is governed by their privacy policies and they will be acting as data controllers of your information. We encourage you to carefully read the privacy policy of any Web site you visit. Such third parties may include healthcare providers, diagnostic platforms, pharmacies, and insurance partners as well.

V OPTING OUT

We provide our registered customers with periodic emailers and email/SMS alerts. We also allow users to unsubscribe to email newsletters and from time to time may transmit emails promoting the company or third-party goods or services. The company's subscribers may opt-out of receiving our promotional emails and terminate their newsletter subscriptions by following the instructions in the emails. Opting out in this manner will not end transmission of service-related emails/SMS, such as email/SMS alerts.

W YOUR RESPONSIBILITY

You shall not disclose to any other person, in any manner whatsoever, any information relating to the Company of a confidential nature obtained in the course of availing the services through the website of the Company. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle the Company to any damages, to which you may be entitled otherwise. You are responsible for ensuring that any health-related information shared is accurate and lawful

If you have any complaints, security related concern, please contact nodal officer at the email mentioned on contact us segment on our website. We will work closely with you to ensure a rapid and personal response to your concerns.

You are responsible for maintaining the confidentiality of your login id and password. You are responsible for maintaining the security of your Login ID and Password and may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at details mentioned in contact us segment of website. We are not responsible if someone else accesses your account through Registration Information they have obtained from you or through a violation by you of this Privacy and Security Policy or the Company’s Terms & Conditions.

X CHANGES TO THE POLICY

We may update this Privacy Policy to reflect changes to our information practices or to comply with changes in applicable laws or regulatory requirements. We encourage you to periodically review this page for the latest information on our privacy practices.

Y CONTACT US WITH QUESTIONS OR CONCERNS

If you have questions, comments, concerns or feedback regarding this Privacy and Security Policy or any other privacy or security concern, send an e-mail to Nodal Officer, as per details mentioned in contact us segment of our website.

This Policy shall be governed by and construed in accordance with the laws of the Republic of India and the courts at Ahmedabad, Gujarat, India shall have sole and exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.

In compliance with Section 8(9) of the Digital Personal Data Protection Act, 2023, Our Company has appointed a Data Protection Officer (DPO) - Ashok Parmar. The DPO is responsible for overseeing our data protection strategy and implementation to ensure compliance with DPDPA requirements. The DPO also serves as the primary point of contact for Data Principals regarding the processing of their personal data and for addressing any grievances.

W IPR OWNERSHIP

You shall not copy, modify, transmit, distribute / re-distribute, reverse engineer etc., but not limited to, or in any way exploit the Products or any other copyrighted materials and content provided other than for your individual training. Any other purpose is expressly prohibited under these terms. You shall also not permit anyone else to copy, use, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials, trademark/ registered mark, the designs, innovations, business ideas etc., which together shall be known as IPR and the ownership of the same belongs to the company. Any infringement, theft etc., of the IPR of the company shall result in criminal proceedings against you at your risk, cost and consequences.

You will not (and will not allow any third party to) attempt to copy, record or reverse engineer any Videos or Documentation supplied by Company or stored on the website (or related) websites, outside the application in any manner.

X Children’s Privacy

Our Services do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions. Users below 18 years of age are advised to use this Product / Services under guardian ship of their parent/s and/or legal guardian.